Commercial Bank Learning Advisor @ Citi

May 18, 2022

Citi Commercial Bank (CCB) is part of Citi’s Institutional Clients Group and focuses on medium-sized, trade-oriented businesses with cross-border and/or high transaction banking needs. By leveraging Citi’s global network and capabilities, CCB provides actionable insights to help clients capitalize on opportunities and tackle challenges, sophisticated financial solutions that help achieve results, and connections between local companies and global markets. CCB has operations in close to 40 countries and embodies our unique purpose as a global bank of choice with local expertise contributed by in-country relationship managers.


The CCB Learning & Development team is looking for a creative and purpose-driven team member with a deep passion for learning and development to join our team of dedicated learning professionals. The North America (NAM) Learning Advisor, in partnership with the Senior Learning Advisor for CCB, will function as a senior contributor to the team with end-to-end ownership of regional learning strategy and initiatives. This will include partnering with key business stakeholders to consult on learning needs, conducting thorough needs analyses, delivering learning and working with external partners to deliver learning, managing end-to-end logistics for regional learning initiatives, and measuring impact.


Key Responsibilities:

  • Build and maintaining strong relationships with key business and HR partners
  • Build, execute and evolve a Learning & Development strategy for North America Commercial Bank. This includes:
    • Contributing to and aligning with the global Commercial Bank L&D strategy
    • Conducting learning needs analyses and establishing top regional learning priorities
    • Engaging and communicating effectively with key stakeholders
    • Planning and leveraging available resources to deliver on the learning strategy
    • Curating existing learning content and packaging/ delivering it in a way that meets the identified needs
    • Designing and creating the end-to-end learner experience or working with internal/ external partners to design learning solutions
    • Facilitating virtual and/or in-person workshops
    • Measuring and analyzing the effectiveness of learning solutions
  • Collaborate with business partners, HR partners, and regional L&D colleagues to socialize and drive adoption of sustainable learning solutions
  • Develop presentations, communications, and marketing materials for a wide range of audiences and purposes, including presentations to HR and Business Partners and communications / marketing to learners
  • Serve as escalation point for learner inquiries and troubleshooting
  • Support the development and implementation of consistent methods and metrics to measure the effectiveness of learning solutions and proactively execute improvements as needed
  • Identify and implement ongoing process improvement opportunities to proactively address pain points in the L&D experience
  • Keep abreast of leading-edge learning trends and learning technologies to continuously push the possibilities of adult learning
  • Partner with other learning professionals on special projects as needed across Citi Learning


  • 6-10 years of experience in Learning & Development or related fields
  • Proactive, self-motivated, and results-oriented team player with a strong sense of accountability and consistent follow-through
  • Experience in needs assessments, instructional design, and delivery for multiple modalities (e.g., classroom, self-paced, virtual)
  • Experience in organizational development, talent development, and diversity, equity and inclusion (DEI) is preferred
  • Experience in program / project management
  • Strong writing and presentation skills
  • Excellent communication skills with demonstrated ability to escalate issues and propose potential solutions
  • Advanced Microsoft Office skills with an emphasis on MS PowerPoint and Excel


Key Competencies:

  • Strong ability to develop partnerships and collaborate across a complex organization
  • Ability to design and source high impact learning solutions that will fulfill the learning strategy
  • Team-oriented person who values different perspectives and feedback
  • Ability to influence without authority and motivate others to act
  • Excellent communication skills and executive presence
  • Excellent organizational, planning, prioritization, and time management skills
  • Ability to adapt to rapidly evolving and changing priorities with resilience and flexibility, and is proactive in escalating issues 


  • Bachelor’s/University degree, Master’s degree preferred


Job Family Group:

Human Resources


Job Family:

Talent, Development, Learning & Diversity


Time Type:

Full time


Citi is an equal opportunity and affirmative action employer.


Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.


Apply here.